Our Team
Vanessa Doyle – Manager Utilities Service Delivery
Vanessa has been with Silver Asset Services for over five years as Utilities Service Delivery Manager ensuring timely establishment of utilities on-selling administration schemes for Bodies Corporate and ongoing response to any complex customer billing enquiries that have been escalated through the call centre. Vanessa brings over fifteen years experience in electricity and gas billing in the energy retail sector together with first hand experience in call centre escalated enquiry management. With an in-depth knowledge of utility tariff structures combined with comprehensive operating experience with Body Corporate industry software, Vanessa offers our utility customers the confidence that their bills are accurate and timely with the ability to quickly resolve any escalated issues that they may have.
Dot Hipworth – Utilities Administration Coordinator
Dot has been with Silver Asset Services for over four years as Utilities Administration Coordinator ensuring ongoing liaison with our resident manager and external real estate agent partners to obtain timely and accurate data on tenant changes so as to enable final bills to be produced for departing tenants and utility supply application forms to be provided for incoming tenants. Dot brings over thirty years real estate and property service experience to the team having run her own pest control business in regional Queensland for many years together with property marketing services for a number of real estate agents in Brisbane. With attention to detail from her prior teaching career and a self-employed work ethic, Dot offers our resident managers and external real estate agents a reliable point of contact for all tenancy movement issues.
Trish Thatcher – Business Unit Financials Coordinator
Trish has been working within the SSKB Group for close to ten years and has spent the last four years working with the energy and FM business units initially and now on the consolidated Silver Asset Services company financial reporting. Trish brings over fifteen years accounting experience to the team having worked in the commercial banking sector before moving to the property services industry, first in strata management accounting and now in asset services. With a good understanding of management as well as financial accounting, Trish ensures that opportunities for expense savings and outsourcing are benchmarked against industry standards to ensure our clients are offered competitive pricing without sacrificing service delivery.